FREQUENTLY ASKED QUESTIONS

How can I purchase a Massimo Izzo creation if prices are not displayed on the website?
The website is conceived as an editorial and narrative showcase of our creations. To proceed with a purchase or receive a dedicated proposal, simply contact us. We will guide you step by step, with the same care with which each jewel is created.

Can I request information about a creation seen on the website?
Yes. Please indicate the name of the creation (or share a screenshot or link) and tell us what caught your attention. We will reply with details, availability and delivery options.

Is it possible to purchase remotely?
Yes, we assist our clients remotely with the utmost care, both in Italy and internationally. The dialogue takes place via email, phone or chat, and every phase is handled with attention, clarity and discretion.

Do you offer consultation before proceeding?
Yes. Before any decision, we provide a dedicated consultation, discussing materials, proportions, wearability and the meaning of the creation. For us, a purchase is a journey, not a quick gesture. In the case of a bespoke jewel, we will provide a render of the piece before proceeding.

Can I request modifications or variations to a creation?

In many cases, yes. We can evaluate together variations in stones, dimensions or details, always respecting the identity of the design and the balance of the material.

Which payment methods do you accept?

Payment methods are agreed upon transparently during the dialogue, according to the type of creation and the destination. Our team will guide you with clear and complete information.

Is it possible to purchase a gift without knowing the size or specific details?
Yes. We can discreetly assist you in the selection, proposing suitable solutions and working together to make the gift personal and meaningful.

Which materials are used in Massimo Izzo creations?
We use precious metals, natural stones and carefully selected materials. Every choice is guided by respect for the material and by the search for balance between form and meaning.

How are the stones selected?
Each stone is chosen individually, observing its form, energy and character. We do not seek standardized perfection, but the uniqueness that makes every gem one of a kind.

Where are the jewels made?
All our jewels are handcrafted in our workshop in Ortigia, Syracuse, a place of deep inspiration and continuous dialogue with the Mediterranean.

How can I contact customer service?
You can contact our customer service via email at contact@massimoizzo.com or through the contact page on our website. We are available to assist you Monday through Friday from 9:00 AM to 8:00 PM (local time).

Do you provide guidance on jewelry care?
Yes, we provide guidance on jewelry care and maintenance. Contact our customer service team for personalized assistance.

Can I get assistance in choosing a gift?
Yes, our customer service team is available to provide advice and assistance in choosing the perfect gift. Contact us for further information and personalized recommendations.

Do you offer national and international shipping?
Yes, we arrange shipments both within Italy and internationally, with methods agreed upon and handled with care in every detail.

How are the deliveries of the creations managed?
Each delivery is followed with attention, respecting the value of the creation and the overall experience.

Still need help?

CONTACT US

We invite you to contact us by email or chat and share your questions. Our dedicated team will be happy to assist you in any way possible.

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At our exclusive boutique, we strive to offer impeccable service and ensure that every customer finds exactly what they want.

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